Terms & Conditions
Understanding our policies and guidelines for a seamless experience
1
Order Processing & Customization
- All products are made to order based on the specifications (size, color, design) selected by the customer.
- Once an order is confirmed, it cannot be changed or cancelled.
- Ensure all customization details (e.g. name, logo, patches) are correct before submitting your order.
2
Payment Terms
- Full payment is required at the time of placing the order.
- We accept international payment methods through secure gateways.
- For bulk orders, partial advance may be accepted with written agreement.
3
Production & Delivery Timeline
- Standard production + delivery time is 2 to 3 weeks.
- In case of bulk/custom designs, additional time may be required.
- NS Collections is not responsible for delivery delays caused by courier services or customs.
4
Shipping Policy
- We offer shipping worldwide.
- Shipping charges are calculated at checkout or quoted based on location.
- Customers are responsible for providing accurate delivery information.
5
Returns & Replacements
- Customized products are non-returnable unless there is a defect or error from our side.
- If the wrong item or a damaged product is received, notify us within 3 days of delivery for review.
- Refer to our full Returns Policy for more details.
6
Product Images & Representation
- We strive to accurately represent all products, but colors and designs may vary slightly due to screen settings, photography, or lighting.
- Logos or reference images sent for custom jackets must be owned or licensed by the customer. NS Collections is not responsible for copyright issues.
7
Privacy
- Customer data is handled securely and used only for order processing and communication.
- See our Privacy Policy for more information.
8
Legal
- NS Collections reserves the right to cancel or reject any order under suspicious or incomplete conditions.
- All designs, content, and branding are the intellectual property of NS Collections and may not be used without permission.
