Help Center

Welcome to our FAQ section! We’ve gathered the most commonly asked questions to make your shopping experience smooth and stress-free. Whether you’re curious about orders, shipping, or product details — you’ll find all the answers right here.

Q1: Can I customize my jacket design?

A: Absolutely! At NS Collections, you can fully customize your varsity jackets, hoodies, and bike vests. Choose from different materials like satin, wool, or leather, pick your colors, upload logos, and add your name or number. Perfect for teams, schools, or personal style!

Q2: Do you accept bulk orders for schools, colleges, or teams?

A: Yes, we specialize in bulk orders! Whether you’re representing a school, college, sports team, or riding group, we offer special pricing and design support for bulk quantities. Contact us directly via WhatsApp or the Contact form for custom quotes.

Q3: What sizes are available?

A: Our size range includes XS to 5XL. We also provide a detailed Size Chart on each product page to help you pick the perfect fit. For group orders, we recommend taking proper measurements before placing the order.

Q4: How long will it take to receive my order?

A: Since most of our products are custom-made, please allow 2 to 3 weeks for production and delivery. Bulk or complex customized orders may take a bit longer, depending on design and quantity. We’ll always keep you updated throughout the process.

Q5: Do you ship internationally?

A: Yes, we offer international shipping! No matter where you're located, you can place an order with us. Shipping time and charges may vary depending on your country. For exact delivery timelines and international rates, please contact us directly via WhatsApp or email.

Q6: Is there a return or exchange policy?

A: Since most of our jackets are customized, we do not accept returns. However, if there is a mistake from our end (like incorrect size, color, or logo), we will replace or fix the product as per our guarantee.

Q7: How can I place an order?

A: You can place an order directly through our website by choosing your jacket style, size, and options. For custom or bulk orders, contact us via WhatsApp or the Contact form and we’ll guide you through every step.

Q8: Do you offer any cashback or guarantee?

A: Yes! We offer a cashback guarantee in case of genuine issues with order fulfillment. Your satisfaction is our top priority.

Q9: What materials do you use in jackets?

A: Our jackets are made using premium materials including wool, faux leather, satin, and fleece. We ensure durability, comfort, and style in every piece we create.

Q10: Can I get my name or logo on the jacket?

A: Yes! You can add your name, team name, logo, numbers, or any custom patch to your jacket during the customization process.