FAQs
FAQs offer insights into sizing, materials, shipping, and returns, ensuring a seamless shopping experience. From finding your perfect fit to understanding garment care, we’ve got all your questions covered to make your shopping journey effortless.
SHOPPING INFORMATION
We strive to make the delivery process as transparent and convenient as possible. Our delivery charges are calculated based on factors such as shipping destination, weight, and delivery speed. We offer various shipping options to accommodate your needs, from standard shipping to expedited delivery. Rest assured, we work with trusted carriers to ensure your order arrives safely and on time. For specific details about delivery charges, please refer to our shipping policy on our website.
Orders are typically processed within 1-2 business days from the time of purchase. Once processed, shipping times may vary depending on your location and the shipping method selected. Generally, orders are delivered within 3-7 business days for standard shipping, while expedited shipping options are available for faster delivery. Rest assured, we work diligently to ensure your order is dispatched promptly and reaches you in a timely manner.
YES, we understand that finding the perfect fit is important. If an item doesn't fit properly, we offer exchanges within a specified timeframe, typically within 30 days of purchase. The item must be in its original condition with tags attached. Please refer to our returns and exchange policy for detailed instructions on how to initiate an exchange. If you need further assistance or have any questions, our customer support team is here to help.
Yes, once your order has been dispatched from our website, you will receive a confirmation email containing tracking information. This tracking information allows you to monitor the progress of your delivery and estimate its arrival time. If you have any questions about tracking your order or need further assistance, please don't hesitate to contact our customer support team, and we'll be happy to help.
Our return policy for items allows for returns within 30 days of purchase, provided the items are in their original condition with tags attached. We understand that finding the right fit is essential, so we offer hassle-free returns to ensure customer satisfaction. Please note that worn or used items may not be eligible for return. For detailed instructions on initiating a return and further clarification on our policy, please refer to our Returns & Exchanges page on our website or contact our customer support team for assistance.
PAYMENT INFORMATION
We accept a variety of payment methods to ensure a convenient and secure shopping experience for our customers. These payment methods typically include major credit cards such as Visa, Mastercard, American Express, and Discover. Additionally, we may offer alternative payment options such as PayPal or other third-party payment gateways to accommodate different preferences. Rest assured, all payment transactions are processed securely to protect your sensitive information. For specific details on accepted payment methods, please refer to the checkout page on our website or contact our customer support team for assistance.
Once your payment has been successfully processed on our website, you will receive a confirmation email to the email address associated with your account. This confirmation email serves as a receipt and contains details of your order, including the items purchased, total amount paid, and shipping information. Additionally, you may also receive an order confirmation page on our website immediately after completing your purchase, providing you with an overview of your order details. If you do not receive a confirmation email within a reasonable timeframe after completing your payment, please check your spam or junk folder, as it may have been filtered incorrectly. If you still have not received confirmation, please contact our customer support team for assistance
If you receive a damaged or wrong product from our website, please contact our customer support immediately with details and photos of the issue. We'll swiftly assist you with returning the item and offer a replacement or refund as per our policies, ensuring your satisfaction with every purchase.
Yes, you can change or cancel your order on our website within a limited timeframe after placing it. Please contact our customer support team as soon as possible with your order details, and we'll assist you accordingly. However, once your order has been processed and shipped, changes or cancellations may no longer be possible.
Yes, We prioritize the security of our customers' payment information. We utilize industry-standard encryption and security protocols to ensure that all online transactions are processed securely. Additionally, we work with trusted payment service providers that adhere to strict security standards to safeguard your sensitive data. You can shop with confidence knowing that your payment information is protected throughout the checkout process.